Rental Rules

KROWNED BY KYLER

FORMAL DRESS & GOWN RENTAL AGREEMENT

From the Rack to the Crown

Effective Date: October 14, 2026

This Dress Rental Agreement ("Agreement") is entered into between Krowned by Kyler ("Company," "we," or "us") and the individual signing or electronically accepting this Agreement ("Customer" or "Renter").

This Agreement governs the rental of all pageant gowns, prom dresses, homecoming dresses, formal gowns, evening wear, children's dresses, and accompanying accessories.

By reserving, paying for, accepting delivery of, or taking possession of a rental item, the Customer agrees to comply with the terms accepted during booking. A reservation is not finalized until payment and the required signed agreement have been received.

1. RESERVATIONS & BOOKING REQUIREMENTS

  1. All dress rentals are subject to availability and confirmation by Krowned by Kyler.

  2. A 50% nonrefundable reservation payment is required to reserve a dress, subject to applicable law and the cancellation exceptions stated in this Agreement.

  3. The remaining rental balance must be paid at least 14 calendar days before the scheduled pickup or shipping date.

  4. Rentals booked within 14 days of pickup or shipping require full payment at booking.

  5. No dress will be released or shipped until all required rental payments, security deposits, and applicable shipping fees have been paid.

  6. Customers must provide accurate contact information, event dates, shipping information, and sizing selections.

  7. Reservations are for the specific dress, size, and rental dates identified in the booking confirmation.

  8. Reservation changes are subject to availability and written approval.

  9. Krowned by Kyler reserves the right to decline a reservation before confirmation for legitimate business reasons, consistent with applicable law.

  10. Customers may not transfer or assign a reservation to another individual without written authorization.

2. RENTAL PERIOD & RETURN REQUIREMENTS

  1. The standard rental period is four calendar days, unless a different period is specified in the booking confirmation.

  2. The rental period begins on the scheduled pickup or delivery date.

  3. The rental period ends on the agreed return date.

  4. In-person returns must be completed by 5:00 PM on the scheduled return date unless otherwise stated.

  5. Shipped returns must be physically accepted by the designated shipping carrier by the specified shipment deadline.

  6. A shipping label being created does not constitute proof that the dress has been shipped.

  7. Customers must retain a valid shipping receipt and tracking number.

  8. Rental extensions must be requested and approved in writing before the original deadline.

  9. Customers may not retain a dress beyond the agreed rental period without written authorization.

  10. Returning a dress early does not entitle the Customer to a partial rental refund.

3. RENTAL FEES & SECURITY DEPOSITS

  1. Rental fees vary based on dress style, designer, condition, demand, and replacement value.

  2. A refundable security deposit is required for each rental, with the amount disclosed before checkout.

  3. The security deposit is separate from the rental price.

  4. Krowned by Kyler may apply the deposit toward documented charges for damage beyond ordinary wear, excessive cleaning, missing accessories, late returns, or loss.

  5. The remaining security deposit will be refunded within seven business days following return and inspection, unless additional time is reasonably necessary to obtain a cleaning or repair estimate. The Customer will be notified of any delay and its reason.

  6. Any deductions must be supported by an itemized explanation.

  7. If the Customer's documented financial responsibility exceeds the security deposit, the Customer remains responsible for the legally recoverable difference.

  8. A security deposit does not limit the Customer's responsibility for damages under this Agreement.

4. IDENTIFICATION & CUSTOMER VERIFICATION

  1. A valid government-issued photo identification is required for in-person pickup.

  2. The Customer's name must match the rental agreement or approved pickup authorization.

  3. Customers under 18 must have a parent or legal guardian execute the agreement.

  4. A parent or legal guardian signing on behalf of a minor accepts responsibility for the rental obligations.

  5. Krowned by Kyler may require identity verification before shipping a high-value dress.

  6. Customers must provide accurate billing and shipping information.

  7. Krowned by Kyler may decline to release a dress when required verification is incomplete.

  8. Personal identification information will be handled in accordance with the Company's privacy policy and applicable law.

5. FITTINGS, SIZING & ALTERATIONS

  1. Customers are responsible for selecting the appropriate dress size.

  2. Manufacturer sizing may vary, and a size label does not guarantee fit.

  3. In-person fittings are strongly recommended when available.

  4. Customers should provide accurate measurements when requested.

  5. Krowned by Kyler does not guarantee a perfect fit.

  6. Customers may not alter, hem, cut, sew, resize, or otherwise modify a rental dress without prior written authorization.

  7. Permanent alterations are prohibited unless expressly approved.

  8. Temporary adjustments must also receive written approval.

  9. Customers are responsible for unauthorized alterations and resulting damage.

  10. Fit-related refund requests will be evaluated under the cancellation and refund provisions, including whether the dress supplied materially differs from its description.

6. SHIPPING FEES & CUSTOMER RESPONSIBILITY

All rental customers are responsible for the disclosed shipping costs associated with receiving and returning their rented dresses.

These expenses may include:

  • Shipping from Krowned by Kyler to the Customer.

  • Shipping from the Customer back to Krowned by Kyler.

  • Shipping directly to another renter when that arrangement is disclosed and accepted.

  • Required insurance and signature confirmation.

  • Approved protective packaging.

  • Additional shipping expenses resulting from a Customer's incorrect address or failure to follow shipping instructions.

  • Reasonable expedited shipping costs caused by the Customer's late shipment.

Additional shipping conditions:

  1. Shipping fees are separate from the rental price unless expressly included in the reservation.

  2. Shipping charges must be disclosed and accepted before payment.

  3. Customers must use the approved shipping method and carrier.

  4. Customers may not change shipping destinations without written approval.

  5. Customers are responsible for properly packaging the dress according to the provided instructions.

  6. Customers must retain proof of shipment.

  7. A dress must be tendered to the carrier by the required shipping deadline.

  8. Customers must promptly notify Krowned by Kyler of shipping problems.

  9. Responsibility for carrier loss, delays, or damage will depend on the agreed shipping terms, proof of compliance, insurance, and applicable law.

7. DIRECT SHIPPING TO ANOTHER CUSTOMER

Krowned by Kyler operates a rental business in which dresses may be reserved for multiple customers on consecutive dates.

A Customer may be required to ship a rented dress directly to the next scheduled renter instead of returning it to Krowned by Kyler, provided this requirement was disclosed and accepted during booking.

The following rules apply:

  1. Krowned by Kyler will provide the approved shipping destination, shipping label instructions, carrier, and shipment deadline.

  2. The Customer is responsible for the disclosed direct-transfer shipping expense.

  3. The Customer must ship the dress by the specified deadline.

  4. All included accessories must accompany the dress.

  5. The dress must be properly packaged to minimize the risk of damage.

  6. The Customer must provide proof of carrier acceptance.

  7. Customers are prohibited from changing the delivery address or shipping method without approval.

  8. Customers may not contact the next renter for any purpose related to the rental unless authorized.

  9. Shipping information belonging to another renter must remain confidential and may be used only to complete the authorized shipment.

  10. If the Customer cannot comply with direct-shipping instructions, they must notify Krowned by Kyler immediately.

Krowned by Kyler may require a condition inspection or additional handling arrangements before a dress is transferred to another renter.

8. LATE SHIPPING, LATE RETURNS & ADDITIONAL FEES

Timely returns are essential because a dress may be reserved for another customer's event.

  1. Customers must comply with all return and shipping deadlines.

  2. A late-return fee of $25 per calendar day may apply beginning after the agreed return deadline, to the extent permitted by law.

  3. Additional late-return charges must be reasonable, disclosed, and consistent with applicable law.

  4. Customers may be responsible for reasonable expedited shipping expenses caused by their failure to meet the agreed deadline.

  5. Customers may be responsible for documented losses resulting from interference with a subsequent confirmed reservation.

  6. A Customer who anticipates a delay must contact Krowned by Kyler immediately.

  7. Extensions are not automatic and require written approval.

  8. A Customer who fails to return a dress within seven calendar days after the deadline may be subject to a formal demand for return and recovery of legally recoverable losses.

  9. Krowned by Kyler may pursue lawful remedies for unreturned property.

  10. Late fees, replacement charges, and other damages will not be duplicated for the same loss.

Important: A Customer's failure to return or ship a dress on time may result in financial responsibility beyond the original rental fee when the resulting losses are documented, reasonably foreseeable, and legally recoverable.

9. MITIGATION OF DAMAGES & RECOVERY OF LOSSES

If a Customer fails to comply with return or shipping requirements, Krowned by Kyler may take reasonable steps to prevent or minimize additional losses.

These measures may include:

  • Arranging expedited shipping.

  • Obtaining a substitute gown for another renter.

  • Arranging alternative transportation or delivery.

  • Refunding or accommodating an affected subsequent customer.

  • Contacting the Customer to secure immediate return.

  • Seeking recovery of an unreturned dress through lawful means.

  • Pursuing payment for documented losses.

The Customer may be responsible for reasonable, necessary, and legally recoverable mitigation expenses directly caused by their breach of this Agreement.

Recoverable losses may include:

  1. Additional shipping costs.

  2. Reasonable rush-delivery expenses.

  3. Necessary substitute rental expenses.

  4. Documented lost rental revenue, where recoverable under applicable law.

  5. Reasonable recovery expenses permitted by law.

  6. Other actual damages recoverable under applicable law.

Krowned by Kyler will make reasonable efforts to reduce losses and will not charge speculative damages, avoidable expenses, or duplicate compensation.

10. DRESS CARE & CUSTOMER OBLIGATIONS

All dresses must be treated with reasonable care.

The following actions are prohibited without written authorization:

  1. Cutting, hemming, or altering the dress.

  2. Removing beads, rhinestones, crystals, sequins, or embellishments.

  3. Using permanent adhesives or damaging fashion tape.

  4. Washing, bleaching, ironing, steaming, or dry cleaning the dress.

  5. Lending, selling, subleasing, or transferring the dress.

  6. Allowing unauthorized alterations or repairs.

  7. Exposing the dress to unreasonable risks of damage.

  8. Removing identification or inventory tags without authorization.

Customers must return all accessories, detachable straps, belts, garment bags, and included pieces.

Normal wear is expected. Customers are responsible for damage beyond ordinary wear.

11. DAMAGES, STAINS & EXCESSIVE CLEANING

Krowned by Kyler will inspect and document the dress before release and following its return.

Customers may be charged for:

  • Torn or ripped fabric.

  • Broken zippers or closures.

  • Missing or damaged embellishments beyond ordinary wear.

  • Excessive staining.

  • Burns or permanent discoloration.

  • Unauthorized alterations.

  • Missing accessories.

  • Damage caused by improper packaging.

  • Damage resulting from prohibited cleaning methods.

Charges will be based on reasonable actual cleaning, restoration, or repair expenses.

When a dress cannot reasonably be restored, the Customer may be responsible for its documented replacement value, subject to applicable law.

Krowned by Kyler will not collect both full replacement value and repair costs for the same loss.

12. LOST, STOLEN & UNRETURNED DRESSES

  1. Customers must promptly report a lost or stolen dress.

  2. The Customer must cooperate with reasonable efforts to locate or recover the item.

  3. If the dress is not recovered, the Customer may be responsible for its documented replacement value, subject to the agreed risk allocation and applicable law.

  4. A police report may be requested when reasonably appropriate.

  5. An unreturned dress may result in a written demand for return or payment.

  6. Krowned by Kyler reserves the right to pursue lawful civil remedies.

  7. Any amounts already collected toward the same loss will be credited against the amount owed.

13. CANCELLATIONS, REFUNDS & EVENT CHANGES

  1. The initial 50% reservation payment is nonrefundable once the reservation is confirmed, subject to applicable law and the exceptions below.

  2. Cancellations made at least 14 days before the scheduled rental start date will not require payment of the remaining unpaid rental balance.

  3. Cancellations made fewer than 14 days before the rental start date are not eligible for a refund of rental payments already made, except as required by law or provided below.

  4. Event cancellations, changes of mind, or decisions not to wear the dress do not automatically entitle the Customer to a refund.

  5. Rental dates may be changed only with written approval and subject to availability.

  6. If Krowned by Kyler cannot supply the reserved dress, the Customer may accept an available replacement or receive a refund of payments for the unavailable rental.

  7. If the delivered item is materially different from the item reserved, the Customer must promptly notify Krowned by Kyler so an appropriate remedy can be arranged.

  8. Refunds required by applicable law will be honored.

  9. Shipping fees for services already performed are generally nonrefundable unless otherwise required by law.

  10. Security deposits will be returned subject to documented authorized deductions.

14. INSPECTIONS & CONDITION DOCUMENTATION

  1. Krowned by Kyler may photograph or video-record each dress before release.

  2. Condition records may document existing imperfections, accessories, and embellishments.

  3. Customers picking up dresses in person will have an opportunity to inspect them.

  4. Customers receiving shipped dresses must report visible damage or discrepancies within 24 hours of delivery and before wearing the dress, whichever occurs first, when reasonably possible.

  5. Customers should provide photographs of reported damage.

  6. All returned dresses will undergo inspection.

  7. Krowned by Kyler may obtain professional cleaning or repair estimates when needed.

  8. Condition documentation may be used to resolve billing disputes or claims.

  9. A failure to report damage within the requested period does not waive rights that cannot legally be waived.

15. PAYMENT AUTHORIZATION & OUTSTANDING BALANCES

  1. Customers authorize payment of the rental charges, deposits, and shipping fees disclosed and accepted at checkout.

  2. Additional charges for damage, loss, late returns, or other breaches must be supported by documentation and an applicable lawful authorization or collection process.

  3. Krowned by Kyler will provide an itemized explanation of additional charges.

  4. Customers are responsible for valid outstanding balances.

  5. Unpaid balances may be pursued through lawful collection procedures.

  6. Collection costs, court costs, or attorney fees may be recovered only when permitted by applicable law and an enforceable agreement.

  7. Nothing in this Agreement prevents a Customer from exercising lawful billing-dispute or chargeback rights.

16. LIMITATION OF LIABILITY

Krowned by Kyler will exercise reasonable care in preparing and providing rental items.

The Company is not responsible for event cancellations, changes of personal preference, or problems arising solely from inaccurate information provided by the Customer.

Nothing in this Agreement excludes liability that cannot lawfully be excluded, including liability arising from conduct for which a waiver is prohibited under applicable law.

Any limitation of liability must be interpreted consistently with Louisiana law and other applicable consumer-protection requirements.

17. COMMUNICATION & NOTICES

Customers agree to provide a valid email address and telephone number.

Krowned by Kyler may send communications regarding:

  • Booking confirmations.

  • Payment deadlines.

  • Shipping instructions.

  • Pickup and return reminders.

  • Rental-related changes.

  • Condition inspections.

  • Outstanding balances.

  • Claims or disputes arising from the rental.

Operational communications do not constitute consent to receive unrelated marketing messages.

Formal notices may be sent to the contact information provided during booking, subject to applicable law.

18. GOVERNING LAW & DISPUTE RESOLUTION

This Agreement is governed by the laws of the State of Louisiana, except where mandatory laws of another jurisdiction apply.

The parties agree to make a good-faith effort to resolve rental-related disputes through direct communication before initiating litigation, when practical.

Any legal action must be brought in a court with proper jurisdiction and venue under applicable law.

Nothing in this Agreement waives rights or remedies that cannot legally be waived.

19. ENTIRE AGREEMENT & SEVERABILITY

This Agreement, together with the accepted booking confirmation, disclosed fee schedule, dress condition report, and any signed addenda, constitutes the agreement between the parties regarding the rental.

Any modification must be approved in writing by Krowned by Kyler and the Customer.

If a provision is determined to be unenforceable, the remaining provisions will remain effective to the extent permitted by law.

20. CUSTOMER ACKNOWLEDGMENT & ACCEPTANCE

By signing below or electronically accepting this Agreement, I acknowledge that:

  • I have reviewed and understand the rental terms.

  • I understand that the reservation payment is nonrefundable subject to the stated exceptions and applicable law.

  • I understand the rental period and return deadline.

  • I am responsible for the disclosed outbound and return shipping fees.

  • I may be required to ship the dress directly to another renter when agreed at booking.

  • I understand that late returns may result in additional charges.

  • I accept responsibility for damage beyond ordinary wear while the dress is under my care.

  • I understand that I may be responsible for documented, legally recoverable losses and mitigation expenses caused by my failure to comply with the Agreement.

  • I agree to return the dress and all included accessories according to the agreed instructions.

  • I have had an opportunity to review the terms before completing my reservation.

RENTAL INFORMATION

Customer Full Name: __________________________

Phone Number: __________________________

Email Address: __________________________

Billing Address: __________________________

Dress Name / Inventory Number: __________________________

Dress Size: __________________________

Event Date: __________________________

Rental Start Date: __________________________

Return Date and Deadline: __________________________

Rental Price: $__________________________

Reservation Payment: $__________________________

Refundable Security Deposit: $__________________________

Outbound Shipping Fee: $__________________________

Return / Direct-Transfer Shipping Fee: $__________________________

Disclosed Replacement Value: $__________________________

Total Due at Booking: $__________________________

Remaining Balance / Due Date: __________________________

Customer Signature: __________________________

Date: __________________________

Parent / Guardian Signature (if applicable): __________________________

Krowned by Kyler Representative: __________________________

KROWNED BY KYLER

From the Rack to the Crown

Thank you for choosing Krowned by Kyler for your special occasion. Our rental policies help ensure every customer receives a beautiful, properly maintained gown while protecting the quality and availability of our collection.